Terms and Conditions

1. Acceptance of Terms

By using the website located at concretesanrafael.com or by engaging San Rafael Concrete for services, you agree to these terms and conditions in full. If you do not agree with any part of these terms, please do not use this website or engage our services. These terms apply to all visitors, customers, and others who access or use the site.

2. Description of Services

San Rafael Concrete provides concrete contracting services to residential and commercial customers in San Rafael, CA and surrounding communities. Services include, but are not limited to, concrete driveways, patios, sidewalks, foundations, footings, retaining walls, pool decks, steps, floors, and decorative and stamped concrete finishes. All work is performed by or under the direct supervision of personnel holding the required California contractor license.

3. Estimates and Pricing

Written estimates provided by San Rafael Concrete are based on the scope of work described at the time of the site visit and the site conditions observed. Estimates are valid for 30 days from the date of issuance unless otherwise stated in writing.

Pricing is subject to change if the actual scope of work differs materially from what was described or observed at estimate time. Examples of conditions that may result in revised pricing include: discovery of buried obstructions, unsuitable subgrade requiring additional preparation, changes to project dimensions requested by the customer, or changes in material costs outside our control.

Any change to the agreed scope of work must be confirmed in writing before additional work proceeds. Verbal agreements to expand scope do not create a binding obligation on San Rafael Concrete to perform the additional work at the original contract price.

4. Scheduling and Project Timelines

Start dates and project timelines are estimates based on current workload, material lead times, and weather conditions at the time of scheduling. Concrete placement is weather-dependent. We reserve the right to reschedule a pour if conditions on the scheduled day are unsuitable for quality concrete work, including rain, excessive heat, or high winds. We will notify you as soon as practicable if a rescheduling is necessary.

San Rafael Concrete is not liable for delays caused by factors outside our control, including but not limited to weather, material supply disruptions, permit processing delays, or acts of third parties.

5. Cancellation Policy

Customers who wish to cancel a scheduled project must notify San Rafael Concrete in writing at least 5 business days before the scheduled start date to avoid any cancellation fee. Cancellations received less than 5 business days before the start date may be subject to a fee to cover direct costs already incurred, including material orders placed, permit fees paid, and crew time reserved.

If San Rafael Concrete cancels a project due to reasons within our control, we will refund any deposit paid and work with you to reschedule or terminate the agreement at no cost to you.

6. Payment Terms

Payment terms are specified in the written estimate or contract for each project. Typical payment structure requires a deposit at contract signing and the balance due upon substantial completion of the work, unless otherwise agreed in writing.

Invoices not paid within the stated due date are subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower.

San Rafael Concrete reserves the right to suspend or terminate work on a project if payment is not received in accordance with the agreed terms.

7. Warranty Disclaimers

San Rafael Concrete warrants that all work will be performed in a workmanlike manner consistent with industry standards and in compliance with applicable codes. Any warranty on workmanship is limited to defects that result directly from errors in installation and does not cover conditions caused by:

• Normal concrete shrinkage, hairline cracking, or surface variations inherent to concrete.
• Subgrade movement, soil settlement, or expansive soil behavior beyond what was reasonably observable at the time of installation.
• Use of the completed work in a manner inconsistent with the agreed scope (for example, heavy vehicle traffic on a slab designed for passenger cars).
• Failure by the customer to apply recommended sealers or perform routine maintenance.
• Acts of nature, including earthquakes, flooding, or freeze events.

Except as expressly stated in writing, San Rafael Concrete makes no other warranties, express or implied, regarding the work performed or materials used.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the total liability of San Rafael Concrete for any claim arising out of or related to services provided shall not exceed the total amount paid by the customer for the specific project giving rise to the claim. San Rafael Concrete shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of use of property or loss of income, arising from any work performed or not performed under these terms.

9. Customer Responsibilities

Customers are responsible for:

• Ensuring clear and safe access to the work area on the scheduled date.
• Marking or disclosing the location of any underground utilities, sprinkler lines, or other buried infrastructure before work begins.
• Obtaining any required HOA approvals before work commences when the property is governed by a homeowners association.
• Keeping children and pets away from the work area during and immediately after concrete placement.

10. Dispute Resolution

In the event of a dispute arising from work performed by San Rafael Concrete, we ask that customers contact us directly at hi@concretesanrafael.com or (628) 234-2248 so we can work toward a resolution before escalating to formal proceedings.

If a dispute cannot be resolved informally, the parties agree to attempt mediation before initiating litigation or arbitration. Any unresolved dispute shall be subject to binding arbitration in Marin County, California, in accordance with the rules of the American Arbitration Association, except that either party may seek emergency equitable relief in a court of competent jurisdiction.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the courts of Marin County, California, and both parties consent to personal jurisdiction in those courts.

12. Modifications to These Terms

San Rafael Concrete reserves the right to update these terms and conditions at any time. Changes take effect when posted to the website with an updated effective date. Your continued use of the website or engagement of our services after such changes constitutes acceptance of the revised terms. Material changes to terms governing active projects will be communicated directly to affected customers in writing.

13. Contact

Questions about these terms may be directed to: