Privacy Policy

1. Who We Are

This policy applies to San Rafael Concrete, a concrete contractor located at 15 Curtis Ave, San Rafael, CA 94901. Our website is concretesanrafael.com. If you have any questions about this policy, you can reach us at hi@concretesanrafael.com or by phone at (628) 234-2248.

2. Information We Collect

We collect information in two ways: directly from you when you contact us, and automatically through standard website analytics.

Information you provide

When you submit a contact or estimate request form on our website, we collect the information you enter, which typically includes your name, phone number, email address, property address, and a description of the work you are interested in. We only use this information to respond to your inquiry and, where relevant, to prepare an estimate.

Information collected automatically

Our website may use standard analytics tools (such as Google Analytics) that collect anonymized data about how visitors use the site. This can include your approximate geographic location, browser type, device type, pages visited, and time spent on each page. This data is aggregated and does not identify you personally. We use it only to understand how our site is being used and to improve it.

3. Cookies

Our website may set cookies or similar tracking files in your browser. These are used for analytics purposes as described above and to remember your preferences during a browsing session. Analytics cookies may be set by third-party services such as Google. You can configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, parts of the site may not function as intended, but the core content will remain accessible.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and answer questions about our services.
• Schedule site visits, consultations, and project work.
• Send you information relevant to a project you have inquired about or hired us for.
• Improve the content and usability of our website based on aggregated analytics.

We do not use your information for unsolicited marketing. We do not sell, rent, or trade your personal information to any third party.

5. How We Share Your Information

We do not sell or share your personal information with third parties for their marketing purposes. We may share information with service providers who help us operate our website or business (for example, a form provider used to receive your estimate request). These providers are required to keep your information confidential and may not use it for any purpose other than providing the service to us. We may disclose information if required to do so by law or in response to a valid legal process.

6. Data Retention

We retain your contact and project information for as long as it is reasonably necessary to manage our business relationship with you, respond to warranty questions, and comply with applicable legal obligations. If you request that we delete your information and we have no legal obligation to retain it, we will do so within a reasonable time.

7. Your Rights

Depending on where you are located, you may have certain rights regarding your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA). These rights may include:

• The right to know what personal information we have collected about you.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information (we do not sell personal information).
• The right not to be discriminated against for exercising these rights.

To exercise any of these rights, please contact us at hi@concretesanrafael.com. We will respond within 45 days of receiving a verifiable request.

8. Security

We take reasonable technical and organizational measures to protect the information we collect. However, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee the absolute security of any information you send to us electronically.

9. Third-Party Links

Our website may contain links to third-party websites, such as review platforms or mapping services. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review their policies before providing any personal information.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. Continued use of our website after a policy update constitutes acceptance of the revised terms.

11. Contact for Privacy Concerns

For questions or concerns about this privacy policy or how we handle your information, please contact us: